Return & Exchange

Changed Your Mind?

If you change your mind about your purchase, please return items in a saleable, unworn, and undamaged condition in their original packaging within 14 days of receipt.

We will offer you a refund which will exclude postage costs. Please allow up to 7 days for this to be processed from the day you return the products.

Please also note that items must be returned with all barcode tags and labels intact.

We recommend any returns posted are sent by recorded delivery as we cannot accept liability for items that do not reach us.

Exchange

We’re currently unable to offer exchanges, but our team is working hard to make this possible!

We have a fast turnaround time with refunding items, so you can immediately get your refund.

Return Delivery Charges

Unfortunately, we do not offer free returns. When returning unwanted items, you will be liable for the cost of posting them back to us.

We recommend any returns posted are sent by recorded delivery as we cannot accept liability for items that do not reach us.

Faulty or Incorrect Items

All our items are inspected before dispatch; however, please complete an online return form if you receive a faulty or incorrect item.

You will then receive further instructions via email with a return address. All items are checked when returned, and if we find that your item is faulty, we will refund you the total cost of your product, including your original delivery charges.

Please allow up to 5 days for your refund to be processed from the day you return the products. You will receive an email confirming the refund and the original order value with the refunded amount.

After you receive the refund confirmation email, please allow at least three working days for the money to be placed back into your account.

Your card issuer or bank is responsible for crediting your account; therefore, we do not have any control over the described time frame.

Notification of Your Return Receipt

Once our warehouse team has processed your returned order, we will contact you via email to let you know.

If you are still waiting to receive an email within five days, please contact us, and we will look into this.

Canceled Order

Desi Fashion has the right to refuse or cancel any orders. This could be for several reasons, including out-of-stock items.

If your order is canceled, you will be notified within 12 hours, and a full refund will be issued instantly using the same payment method used for the purchase.